FAQ
What's your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. View More
What are the Shipping Costs?
Standard shipping is free for orders over $100, and for orders under $50, a flat rate of $5 applies, while expedited shipping is available at an additional cost, calculated at checkout based on the delivery location.
How do I Track my Order?
Once your order is shipped, you will receive an email with the tracking number and carrier information. You may also view your tracking information through the Shop app.
What if my Product Arrives Damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Shipping
Fast shipping
Our shipping costs are designed to provide flexibility for our customers. Enjoy free standard shipping on orders exceeding $100, while orders under $50 incur a flat rate of $5. If you're in a hurry, expedited shipping options are available at an additional cost, which is calculated during checkout based on your specific delivery location. Rest assured, we prioritize swift order processing, typically within 1-2 business days. For orders placed on weekends or holidays, the processing will seamlessly continue on the next business day. Anticipate your delivery within 7-12 business days for standard shipping, and for expedited shipping, delight in receiving your items within a faster timeframe of 5-8 business days from the date of dispatch.
Order tracking
Once your order is dispatched, we want to keep you informed every step of the way. Expect an email notification containing your tracking number and carrier details. This information allows you to easily monitor the journey of your package, giving you real-time updates on its location and estimated delivery time. This added transparency ensures that you stay in the loop and can eagerly anticipate the arrival of your items. If you have any further questions or need assistance, our customer support team is always ready to help.
Get in touch
If your order encounters issues such as loss or damage during transit, reach out to us promptly at dorticlothing@gmail.com for assistance. Please note that once an order is placed, changes or cancellations cannot be guaranteed, so connect with us as soon as possible for any necessary modifications. Refer to our Return Policy for comprehensive details on returns and exchanges. Should you have any inquiries or concerns related to shipping, our dedicated customer service team is readily available and can be reached at dorticlothing@gmail.com. Your satisfaction is our priority, and we are here to address any questions you may have.